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User Experience Tracking
Service Availability. The key metric, are your services correctly reaching end users?
Tams' lightweight remote installable agents - user eXperience tracker (uXt) agents - constantly emulate user activity and measure and report on the success of that activity, both in terms of the response itself, and the time taken to respond. Transactions to test the services are set up on the Tams server, i.e. a set of web pages to navigate and expected responses, or a DHCP server to request from, ftp file to request etc. Within these you can also assign response time thresholds, times during the day to operate etc. uXt agents out on the network can then be assigned these transactions to carry out. One uXt agent can carry out any number of transactions. Alerts are generated if a failure is detected, if a web page (or SQL query etc) doesn't contain expected results, or if a response time threshold is violated. Alerts are automatically cleared should an exception be resolved. Statistics are collected per poll with daily, monthly and yearly summary graphs being generated.
- A Single Tams installation license allows for unlimited User Experience Tracking agents to be installed, across the whole Network.
- Agents will continually check on services, 24 hours a day, every day of the year.
- Check from any and all key areas of the network.
- See your services as your users see them, from where your users see them.
- With the ability to check on Availability, Response Times and Response Contents....
Quality Assurance. Tams will not only identify if a service is being received, but will also quality assure the service, from ensuring it contains the correct content to validating response time, Tams uXt is the essential component to continuous quality service to your users. identify when your services are being received by your users, but also when, where and how they are failing to get to your users
As easy as 1,2,3 ...
Getting your uXt service assurance environment up and running with Tams is a fast and easy process. Once you've provided the correct security credentials, it's as easy as:
uXt agents can monitor all your essential services..